Contact Us
Canalele prin care se poate contacta echipa de suport.
Hati hii kwa sasa inapatikana kwa Kiingereza pekee. Toleo la Kiswahili linaandaliwa.
1. Msaada kwa Barua Pepe
Write to us at the support address published for this platform ([email protected]). Email suits anything that needs documents or a detailed explanation.
Include your account name, your registered mobile number, the date and time of what happened, and the bet or transaction reference. It lets us find the record on the first reply rather than the third.
Do not send your password. We never ask for it, and anyone who does is not us.
We acknowledge messages and tell you the outcome with the reason for our decision.
2. Msaada kwa Simu
Our customer care number is published in the footer of every page of this platform, as our licence requires.
We maintain a customer care centre in Kenya, as the law requires of a licensee.
Have your registered number to hand when you call; we verify who you are before discussing an account.
Opening hours are shown with the number.
Kifungu hiki hakijakamilika: mwendeshaji bado hajatoa maelezo yanayohitajika. (telefon)
3. Live Chat
Live chat is the fastest route for short questions: a bet that has not settled, a deposit that has not arrived, a verification step you are stuck on.
Chat opens from the support link within the platform when you are signed in, so that your account details are already with the agent.
Chats are recorded and kept as part of our complaints records.
4. Maelezo ya Kampuni
SHINDIVO is operated by Shop and Deliver Limited, of Mayfair Business Centre.
We are licensed by the Gambling Regulatory Authority of Kenya under licence numbers BK-00011111 and PG-0001110.
Our registered physical address is subject to inspection by the Authority, and we notify the Authority of any relocation.
Betting is permitted only to persons aged eighteen and over. Gambling can be addictive; play responsibly.
Kifungu hiki hakijakamilika: mwendeshaji bado hajatoa maelezo yanayohitajika. (numarInregistrare)
5. Malalamiko Rasmi na Kupandisha
Our customer care centre handles complaints first, and resolves most of them. Contact support before escalating, so that we have the chance to fix it.
Send a formal complaint in writing ([email protected]), with what happened, when, what you expected, and what you want us to do.
We operate an internal dispute resolution mechanism approved by the Authority, we record every complaint and its outcome, and we report matters to the Authority within the time the regulations require.
If you are not satisfied with our decision, you may refer the matter to the Gambling Regulatory Authority of Kenya. Our internal procedure does not replace that right and nothing in it prevents you from using it.
Complaints about how we handle your personal data may be taken to the Office of the Data Protection Commissioner of Kenya.
Kifungu hiki hakijakamilika: mwendeshaji bado hajatoa maelezo yanayohitajika. (emailReclamatii, organismDispute)